Refunds do not apply to digital goods including eBooks and audiobooks. These are instant downloads and cannot be returned.

Refunds may be given for damaged physical books if you contact us within 7 days of receiving the item (based on the tracked delivery date). For refund queries, please email within 7 days of receiving your product (based on the tracked delivery date). 

Note: If your payment method is flagged as high-risk, your order will automatically be cancelled and your payment will be refunded.

Please use the subject "Refund Request" and include your name, order number, and the reason for your refund request. Please include photographs of the damaged item in question.